Refund policy

At Charm and Cinch, we want you to absolutely love your corset. Each piece is designed with care, made to flatter your shape, and built to last — but if something isn’t quite right, we’re here to help. 🤍

⸻

Returns & Store Credit

We accept returns for store credit only.

We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
    •    Be in its original condition, unwashed, and free of stains, odors, or wear
    •    Have the original tag still attached and intact
    •    Show no signs of being worn extensively or stretched out

If your item does not meet these requirements, it may be denied for return.

Please note: For hygiene and quality reasons, items showing visible wear or signs of alteration will not be accepted.

⸻

Refunds

Once your return is received and inspected, you’ll receive an email notification regarding approval.

If approved, your refund will be issued as a digital Charm & Cinch gift card sent to the email used at checkout. Please allow 3–5 business days for processing after we receive your item.

Shipping fees are non-refundable.
We provide a prepaid return label for all approved returns. 

⸻

Exchanges

If you need a different size or color, please start a return for your original item and place a new order. This ensures you receive your preferred size before it sells out.

⸻

Non-Returnable Items

Please note that sale items, preorder items, gift cards and all jewelry are final sale and cannot be returned or refunded.

⸻

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the item.
We’ll make it right as quickly as possible. 💌

⸻

Contact Information

For all return or refund requests, please contact us at:

📧 Email: charmandcinch@gmail.com
📞 Phone: 404-488-3518

Our customer care team typically responds within 1–2 business days.